[{"id":83498,"title":"QA Engineer (Manual & Automation)","description":"
About TartanHQ
At TartanHQ, we're building AI-powered products that simplify identity verification, data connectivity, and enterprise automation. We are looking for a passionate QA Engineer with around 3-5 years of experience in manual and automation testing to help deliver high-quality, scalable, and reliable products.

Key Responsibilities

Required Skills

Good to Have

Educational Qualification

B.Tech/B.E., MCA, BCA, B.Sc. (CS/IT) or equivalent.

What You'll Gain

","departmentIdentifier":"1f8dd68a-b18e-499d-9b10-8e8c4e4259c7","departmentName":"Engineering","excerpt":"About TartanHQAt TartanHQ, we're building AI-powered products that simplify identity verification, data connectivity, and enterprise automation. We are looking for a passionate QA Engineer with around 3-5 years of experience in manual and automation testing to help deliver high-quality, scalable, and reliable products.Key ResponsibilitiesDesign, review, maintain and execute detailed manual test cases, test scenarios and test plans.Develop and maintain automated test scripts using Selenium, Playwright and Rest Assured.Perform Functional, Regression, Integration, Smoke, Sanity, API, UI/UX, Exploratory and End-to-End testing.Validate REST APIs using Rest Assured, Postman and JSON payloads.Identify, log, prioritize and track defects using JIRA and collaborate with developers until closure.Participate in sprint planning, grooming, reviews and retrospectives in Agile/Scrum teams.Review logs, browser developer tools and application traces to support root cause analysis.Contribute to CI/CD quality gates and maintain automation execution reports.Prepare test data, reusable automation utilities and detailed test documentation.Support product releases through regression validation and production verification.Required SkillsStrong programming knowledge in Java or Python (JavaScript is a plus).Hands-on experience with Selenium WebDriver, Playwright and Rest Assured.Good understanding of OOP concepts, collections and exception handling.Strong manual testing expertise with SDLC, STLC and defect lifecycle.Experience testing Web, API and enterprise applications.Knowledge of AI concepts including AI-assisted testing, prompt engineering basics, LLM validation and AI-powered QA tools.Experience with JIRA and test management tools such as AIO Tests, Zephyr or Xray.Knowledge of Git, SQL, REST APIs and JSON.Excellent analytical, debugging, communication and documentation skills.Good to HaveExperience integrating automation into CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps).Performance testing exposure.Cloud platform exposure (AWS/Azure).Experience working on AI/SaaS products.Educational QualificationB.Tech/B.E., MCA, BCA, B.Sc. (CS/IT) or equivalent.What You'll GainOpportunity to work on AI-powered SaaS products.Exposure to modern QA practices, automation frameworks and Agile development.Career growth through ownership ","jobLocations":[{"id":159,"name":"Gurgaon","city":"Gurugram","state":"HR","countryCode":"IN","countryName":"India"}],"jobType":2,"experience":"3-5","jobNumber":"JID00170","salaryRange":{"minimum":500000.0,"maximum":800000.0,"currency":"INR","salaryPeriod":0,"cultureInfo":"en-IN"},"salaryRangeFormat":"INR 5,00,000.00 - 8,00,000.00","publishedOn":"2026-08-07T06:04:32.777Z","publishedSinceDays":4,"skillNames":[]},{"id":82316,"title":"Product Solutions & Customer Success Specialist","description":"
Role Overview

We are looking for a Product Solutions & Customer Success Specialist with 4–6 years of experience to manage the post-sales technical journey for HyperSync — our unified API platform that connects HRMS, ERP, and CRM systems.

In this role, you will act as the technical owner for enterprise customers, including HDFC, Bajaj Allianz, Care Health, Yes Bank, and 50+ other clients. You will be responsible for driving seamless integration delivery, ensuring technical account health, and identifying account growth opportunities.
This role sits at the intersection of Customer Success, Engineering, and Product, where you will translate enterprise requirements into scalable integrations while ensuring strong customer retention through proactive support, issue resolution, and disciplined RCA processes.
Key Success Metrics (KPIs)

Key Responsibilities
1. Integration Delivery & Customer Onboarding (40%)
2. Technical Support & Issue Resolution (35%)
3. Customer Success & Account Growth (15%)
4. Documentation & Product Feedback (10%)

Required Skills & Qualifications

Preferred Qualifications

What We Look For

Reporting Structure
Reports to: Head of Customer Success / Head of Product

","departmentIdentifier":"1c031415-474f-412c-82bf-8c0467d7f466","departmentName":"Business","excerpt":"Role OverviewWe are looking for a Product Solutions & Customer Success Specialist with 4–6 years of experience to manage the post-sales technical journey for HyperSync — our unified API platform that connects HRMS, ERP, and CRM systems.In this role, you will act as the technical owner for enterprise customers, including HDFC, Bajaj Allianz, Care Health, Yes Bank, and 50+ other clients. You will be responsible for driving seamless integration delivery, ensuring technical account health, and identifying account growth opportunities.This role sits at the intersection of Customer Success, Engineering, and Product, where you will translate enterprise requirements into scalable integrations while ensuring strong customer retention through proactive support, issue resolution, and disciplined RCA processes.Key Success Metrics (KPIs)Time-to-First-Integration (TTFI): < 30 daysIntegration Adoption Rate: 80%+ contracted endpoints live within 60 daysNet Revenue Retention (NRR): 115%+P0 Issue Response Time: < 4 hoursSLA Adherence: 95%+Critical RCA Turnaround: Within 24 hoursQuarterly Customer Health Score (Green): 85%+ accountsKey Responsibilities1. Integration Delivery & Customer Onboarding (40%)Lead end-to-end technical onboarding for new HyperSync customers across HRMS, ERP, and CRM integrationsConduct solution design workshops with customer engineering, HR, and IT teamsTranslate business requirements into technical integration specificationsBuild POCs, sample payloads, and Postman collections to accelerate go-liveCollaborate with engineering on custom connectors, edge cases, and enhancementsDrive customers from contract signing through successful API integration and production rollout2. Technical Support & Issue Resolution (35%)Own and manage HyperSync customer support tickets end-to-end within SLA timelinesTroubleshoot API and integration issues using logs, dashboards, and monitoring toolsWrite SQL queries to investigate sync failures, reconciliation issues, and data mismatchesPerform RCA for critical production incidents and document findingsValidate fixes with customer technical teams and ensure issue closureEscalate complex technical issues to engineering with clear reproduction steps3. Customer Success & Account Growth (15%)Conduct Quarterly Business Reviews (QBRs) with enterprise customersMonitor customer health metrics including API usage, error rates, and ticket trendsProactively identify risks and improvement opportunitiesPartner with Sales to identify account expansion opportunities such as new endpoints or use casesBuild strong stakeholder relationships across Engineering, HR, IT, and Leadership teams4. Documentation & Product Feedback (10%)Create and maintain integration guides, troubleshooting playbooks, and customer-facing documentationBuild internal knowledge repositories for common integration patterns and failure scenariosProvide structured product feedback on API gaps, feature requests, and customer friction pointsContinuously improve onboarding and support workflows as the business scalesRequired Skills & Qualifications3–6 years of experience in customer-facing technical roles such as Solutions Engineering, Customer Success, Implementation, or Technical Support within B2B SaaS or API-first companiesStrong hands-on experience with SQL and transactional databasesSolid understanding of REST APIs, Webhooks, OAuth, and HTTP protocolsExperience with Postman, API testing tools, and API documentationBasic knowledge of Python or scripting for debugging and automationExperience with ticketing tools such as JIRA, Zendesk, or FreshdeskAbility to read logs, trace distributed requests, and debug technical issues effectivelyExcellent communication skills with the ability to engage both senior enterprise stakeholders and technical teamsProven track record of managing enterprise accounts and driving adoption, retention, and expansionPreferred QualificationsExperience working with Indian BFSI clients (Banks, Insurance, NBFCs)Familiarity with platforms such as Workday, SAP SuccessFactors, Darwinbox, SAP, Oracle, NetSuite, Salesforce, or HubSpotExperience with databases like PostgreSQL, MongoDB, or similarWorking knowledge of Linux CLI, AWS, or GCPExposure to integration platforms such as MuleSoft, Workato, Zapier, or iPaaS solutionsPrior experience in Series A–C startups, fintech, or API-first organizationsWhat We Look ForCustomer-first mindset: Strong ownership of customer outcomesTechnical depth: Ability to troubleshoot complex integration issues and communicate solutions clearlyOwnership mentality: Drives tasks to completion with minimal supervisionCommercial awareness: Identifies risks and expansion opportunities proactivelyDocumentation discipline: Builds scalable knowledge resources and playbooksContinuous learner: Keeps pace with HRMS, ERP, CRM ecosystems, and evolving HyperSync capabilitiesReporting StructureReports to: Head of Customer Success / Head of Product","jobLocations":[{"id":159,"name":"Gurgaon","city":"Gurugram","state":"HR","countryCode":"IN","countryName":"India"}],"jobType":2,"experience":"4-6","jobNumber":"JID00168","salaryRange":{"minimum":1000000.0,"maximum":1500000.0,"currency":"INR","salaryPeriod":0,"cultureInfo":"en-IN"},"salaryRangeFormat":"INR 10,00,000.00 - 15,00,000.00","publishedOn":"2026-07-30T07:12:59.807Z","publishedSinceDays":12,"skillNames":[]},{"id":81691,"title":"Product Manager","description":"
About TartanHQ
TartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.

We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).

Role Overview
We are seeking a Product Manager with 3-6 years of experience to drive product definition, execution, and innovation at TartanHQ. You will be responsible for the complete product lifecycle—from research and PRD creation to sprint execution, quality assurance, and continuous improvement. This role requires strong ownership, cross-functional collaboration, and a balance between speed and excellence.

Key KPIs
Day-to-Day Responsibilities
Your week involves: writing and refining PRDs, attending sprint planning and reviews, conducting user research or interviews, reviewing features in UAT, analyzing product metrics, collaborating with engineering on technical constraints, and managing roadmap discussions. You'll work in 2-week sprints with continuous stakeholder engagement.

Core Responsibilities
Product Definition & Execution (50% time allocation)
Client Experience & Quality (25% time allocation)
Innovation (25% time allocation)
Required Skills & Qualifications
Preferred Skills
What We Look For
Reporting To
Product Lead

","departmentIdentifier":"8abfdf5e-4743-4a3d-9ca4-5c7ea63e9840","departmentName":"Product","excerpt":"About TartanHQTartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).Role OverviewWe are seeking a Product Manager with 3-6 years of experience to drive product definition, execution, and innovation at TartanHQ. You will be responsible for the complete product lifecycle—from research and PRD creation to sprint execution, quality assurance, and continuous improvement. This role requires strong ownership, cross-functional collaboration, and a balance between speed and excellence.Key KPIsPRD delivery: 3 per sprintSprint spillover: <5%UAT bug discovery: 95%+Critical issue RCA: within 24 hoursGeneral issue RCA: within 72 hoursFeature improvements: 1 per sprintPOCs delivered: 1 per sprintDay-to-Day ResponsibilitiesYour week involves: writing and refining PRDs, attending sprint planning and reviews, conducting user research or interviews, reviewing features in UAT, analyzing product metrics, collaborating with engineering on technical constraints, and managing roadmap discussions. You'll work in 2-week sprints with continuous stakeholder engagement.Core ResponsibilitiesProduct Definition & Execution (50% time allocation)Conduct user research and competitive analysisWrite clear, actionable Product Requirement Documents (PRDs)Deliver 3 high-quality PRDs per sprintOwn sprint execution with <5% spilloverPartner with engineering and design on implementationEnsure 95%+ bug discovery during UATMaintain 100% documentation readiness at releaseClient Experience & Quality (25% time allocation)Monitor feature usage and customer feedbackProvide RCA within 24 hours for critical issuesProvide RCA within 72 hours for general issuesRecommend workflow optimizationsDeliver 1 feature improvement per sprintTrack and communicate product healthInnovation (25% time allocation)Develop Proof of Concepts (POCs) for new ideasDeliver 1 POC per sprintPropose 1 improvement idea per sprintIdentify opportunities for product differentiationDrive innovation roadmap initiativesRequired Skills & Qualifications3-6 years of Product Management experienceB.Tech/B.E degreeProven experience writing PRDs and managing sprintsStrong understanding of Agile/Scrum methodologiesAbility to analyze user behavior and product metricsExcellent analytical and problem-solving skillsStrong cross-functional collaboration skillsExperience working with engineering, design, and QA teamsPreferred SkillsB2B SaaS product experienceProduct analytics tools (Mixpanel, Amplitude, etc.)User research and usability testing experienceDomain knowledge in HR/payroll techWhat We Look ForOwnership mindset: You own product outcomes end-to-endData-driven: You make decisions based on metrics and insightsUser empathy: You deeply understand customer needsExecution excellence: You balance innovation with deliveryGrowth orientation: You learn from every release cycleReporting ToProduct Lead","jobLocations":[{"id":159,"name":"Gurgaon","city":"Gurugram","state":"HR","countryCode":"IN","countryName":"India"}],"jobType":2,"experience":"4-6","jobNumber":"JID00166","salaryRange":{"minimum":2000000.0,"maximum":2500000.0,"currency":"INR","salaryPeriod":0,"cultureInfo":"en-IN"},"salaryRangeFormat":"INR 20,00,000.00 - 25,00,000.00","publishedOn":"2026-07-27T06:37:49.797Z","publishedSinceDays":15,"skillNames":[]},{"id":74344,"title":"Senior Software Engineer-Frontend","description":"
About TartanHQ

TartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.
We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).

Role Overview
We are seeking a Senior Frontend Engineer with 4-7 years of experience to lead the frontend development of TartanHQ's HR/payroll platform. You will design and implement responsive, performant UIs using React and Next.js, own component architecture, and ensure excellent user experience across all products. Your expertise in modern frontend practices will shape how thousands of users interact with TartanHQ daily.

Key KPIs
Day-to-Day Responsibilities
Your week includes: component development and UI implementation, code reviews and design feedback, performance optimization and testing, sprint planning and standups, and collaboration with design and product teams. You'll own features from wireframe to production within 2-week sprints.

Core Responsibilities

UI Development (50% time allocation)
Performance & Quality (30% time allocation)
Leadership & Collaboration (20% time allocation)
Required Skills & Qualifications
Preferred Skills
What We Look For
Reporting To
Engineering Manager

","departmentIdentifier":"1f8dd68a-b18e-499d-9b10-8e8c4e4259c7","departmentName":"Engineering","excerpt":"About TartanHQTartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).Role OverviewWe are seeking a Senior Frontend Engineer with 4-7 years of experience to lead the frontend development of TartanHQ's HR/payroll platform. You will design and implement responsive, performant UIs using React and Next.js, own component architecture, and ensure excellent user experience across all products. Your expertise in modern frontend practices will shape how thousands of users interact with TartanHQ daily.Key KPIsSprint delivery utilization: >90%Core Web Vitals: All in greenPull request reviews: 100% coverageTest coverage: 80%+Day-to-Day ResponsibilitiesYour week includes: component development and UI implementation, code reviews and design feedback, performance optimization and testing, sprint planning and standups, and collaboration with design and product teams. You'll own features from wireframe to production within 2-week sprints.Core ResponsibilitiesUI Development (50% time allocation)Build responsive UIs using React and Next.jsImplement pixel-perfect designs with TypeScriptCreate reusable components and design systemsImplement state management with Redux or ZustandStyle applications with Tailwind CSS or CSS-in-JSHandle responsive design across all device sizesPerformance & Quality (30% time allocation)Optimize Core Web Vitals (LCP, FID, CLS)Implement code splitting and lazy loadingWrite unit tests with Jest and integration tests with CypressMaintain test coverage >80%Debug and fix performance bottlenecksLeadership & Collaboration (20% time allocation)Review code and provide technical guidanceCollaborate with designers on implementation detailsWork with backend engineers on API integrationMentor junior frontend engineersRequired Skills & Qualifications4-7 years of frontend development experienceB.Tech in Computer Science or related fieldExpert proficiency in React with modern hooksStrong Next.js experienceSolid TypeScript fundamentalsExperience with state management librariesProficiency with CSS, Tailwind, or CSS-in-JSHands-on testing experience (Jest, Cypress, React Testing Library)Understanding of responsive design principlesGit and CI/CD pipeline experiencePreferred SkillsDesign system development experienceWeb accessibility (WCAG 2.1) implementationServer-Side Rendering (SSR) and Static GenerationMicro-frontends architectureWeb Performance APIs and monitoringWhat We Look ForExcellence: You ship pixel-perfect, performant codeOwnership: You take responsibility for user experienceGrowth: You stay updated with frontend best practicesCollaboration: You work well with designers and productDetail-oriented: You care about accessibility and performanceReporting ToEngineering Manager","jobLocations":[{"id":159,"name":"Gurgaon","city":"Gurugram","state":"HR","countryCode":"IN","countryName":"India"}],"jobType":2,"experience":"4-6","jobNumber":"JID00151","salaryRange":{"minimum":1200000.0,"maximum":2000000.0,"currency":"INR","salaryPeriod":0,"cultureInfo":"en-IN"},"salaryRangeFormat":"INR 12,00,000.00 - 20,00,000.00","publishedOn":"2026-06-03T09:28:22.503Z","publishedSinceDays":69,"skillNames":[]},{"id":74341,"title":"Senior Software Engineer (Python)","description":"
About TartanHQ

TartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.
We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).

Role Overview
We are seeking a Senior Software Development Engineer with 4-7 years of experience to join TartanHQ's backend engineering team. You will design and develop scalable, production-ready systems using Python-based frameworks, REST APIs, and cloud infrastructure. This role involves full ownership of features from design to deployment, collaborating with product and design teams to build the HR/payroll tech products that drive TartanHQ's mission.

Key KPIs
Day-to-Day Responsibilities
A typical week includes: code reviews and feature implementation, sprint ceremonies and standups, technical design discussions, debugging production issues, and knowledge sharing with the team. You'll work within 2-week sprint cycles, collaborating with product managers on requirements and QA on test strategies.

Core Responsibilities
Development Excellence (60% time allocation)
Quality & Reliability (20% time allocation)
Collaboration & Leadership (20% time allocation)
Required Skills & Qualifications
Preferred Skills
What We Look For
Reporting To
Engineering Manager

","departmentIdentifier":"1f8dd68a-b18e-499d-9b10-8e8c4e4259c7","departmentName":"Engineering","excerpt":"About TartanHQTartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).Role OverviewWe are seeking a Senior Software Development Engineer with 4-7 years of experience to join TartanHQ's backend engineering team. You will design and develop scalable, production-ready systems using Python-based frameworks, REST APIs, and cloud infrastructure. This role involves full ownership of features from design to deployment, collaborating with product and design teams to build the HR/payroll tech products that drive TartanHQ's mission.Key KPIsSprint delivery utilization: >90%Feature delivery: 1 feature/month minimumPull request reviews: 100% coverageDefect leakage: <2%Day-to-Day ResponsibilitiesA typical week includes: code reviews and feature implementation, sprint ceremonies and standups, technical design discussions, debugging production issues, and knowledge sharing with the team. You'll work within 2-week sprint cycles, collaborating with product managers on requirements and QA on test strategies.Core ResponsibilitiesDevelopment Excellence (60% time allocation)Design and implement scalable backend features using Python, Django, or FastAPIBuild and optimize REST APIs for high throughput and low latencyDevelop features for the AI layer powering TartanHQ productsWrite clean, testable code with >80% test coverageImplement database designs using PostgreSQL and optimize queriesDeploy features using Docker, Kubernetes, and CI/CD pipelinesQuality & Reliability (20% time allocation)Conduct thorough code reviews for team pull requestsDebug and resolve production issues with RCAOptimize system performance and reduce technical debtParticipate in design-driven development with proper documentationCollaboration & Leadership (20% time allocation)Work closely with Engineering Managers and peer SDEsCollaborate with Product Leads on feature requirementsMentor junior engineers on coding standards and best practicesParticipate in knowledge sharing sessions and tech talksRequired Skills & Qualifications4-7 years of backend engineering experienceB.Tech in Computer Science or related fieldExpert proficiency in PythonStrong experience with Django, FastAPI, or FlaskDeep understanding of REST APIs and microservices architectureSolid PostgreSQL/MySQL database experienceHands-on experience with Docker and KubernetesExperience with CI/CD pipelines (GitHub Actions, Jenkins, etc.)Proficiency with AWS or GCPPreferred SkillsExperience integrating AI/ML models into production systemsFamiliarity with event-driven architecture and message queuesExperience with distributed systems and scalability patternsKnowledge of system design principles and trade-offsContributions to open-source projectsWhat We Look ForOwnership mindset: You take end-to-end responsibility for featuresGrowth orientation: You actively seek feedback and learn from failuresCollaboration: You communicate clearly and work effectively across teamsQuality focus: You prioritize code quality and testing over speedProblem-solving: You break down complex problems systematicallyReporting ToEngineering Manager","jobLocations":[{"id":159,"name":"Gurgaon","city":"Gurugram","state":"HR","countryCode":"IN","countryName":"India"}],"jobType":2,"experience":"4-5","jobNumber":"JID00150","salaryRange":{"minimum":1500000.0,"maximum":2500000.0,"currency":"INR","salaryPeriod":0,"cultureInfo":"en-IN"},"salaryRangeFormat":"INR 15,00,000.00 - 25,00,000.00","publishedOn":"2026-06-03T09:25:20.72Z","publishedSinceDays":69,"skillNames":[]},{"id":64579,"title":"Product Support Engineer","description":"
About TartanHQ

TartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.
We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).

Role Overview
We are seeking a Product Support Engineer with 2-4 years of experience to provide technical support and resolve customer issues for TartanHQ's HR/payroll platform. You will be the technical bridge between customers and our engineering team, diagnosing complex issues, performing root cause analysis, and ensuring high service levels. Your technical skills and customer-first mindset will directly impact customer satisfaction and product reliability.

Key KPIs
Day-to-Day Responsibilities
Your week involves: monitoring support tickets and responding to customer issues, debugging and troubleshooting production problems, writing SQL queries to investigate data issues, documenting RCAs and solutions, and collaborating with engineering on complex issues. You'll triage issues, manage customer communication, and escalate appropriately.

Core Responsibilities

Customer Support & Issue Resolution (60% time allocation)
Debugging & Root Cause Analysis (25% time allocation)
Documentation & Knowledge (15% time allocation)
Required Skills & Qualifications
Preferred Skills
What We Look For
Reporting To
Engineering Manager

","departmentIdentifier":"1c031415-474f-412c-82bf-8c0467d7f466","departmentName":"Business","excerpt":"About TartanHQTartanHQ is an AI-first enterprise-tech company backed by 500 Global, Info Edge Ventures, and AngelList. We've raised ~$8.5M and are rapidly scaling toward profitability. Our platform powers operations for India's leading financial institutions including HDFC Bank, Bajaj Allianz, Care Health, Yes Bank, and 50+ enterprises.We provide three core products: HyperVerify (80+ verification APIs), HyperSync (unified APIs for HRMS/ERP/CRM), and HyperApps (AI agents for insurance, banking, and compliance automation).Role OverviewWe are seeking a Product Support Engineer with 2-4 years of experience to provide technical support and resolve customer issues for TartanHQ's HR/payroll platform. You will be the technical bridge between customers and our engineering team, diagnosing complex issues, performing root cause analysis, and ensuring high service levels. Your technical skills and customer-first mindset will directly impact customer satisfaction and product reliability.Key KPIsResponse time for P0 issues: <4 hoursSLA adherence: 95%+Ticket resolution rate: 20+ tickets/weekRCA turnaround for critical issues: within 24 hoursDay-to-Day ResponsibilitiesYour week involves: monitoring support tickets and responding to customer issues, debugging and troubleshooting production problems, writing SQL queries to investigate data issues, documenting RCAs and solutions, and collaborating with engineering on complex issues. You'll triage issues, manage customer communication, and escalate appropriately.Core ResponsibilitiesCustomer Support & Issue Resolution (60% time allocation)Respond to customer support tickets within SLATroubleshoot technical issues using logs, dashboards, and monitoring toolsWrite SQL queries to investigate data inconsistenciesTest fixes and validate resolutions with customersEscalate complex issues to engineering teamDebugging & Root Cause Analysis (25% time allocation)Perform RCA for critical production issuesIdentify patterns in bug reportsDocument findings and recommend preventive measuresCollaborate with engineering on reproduction stepsDocumentation & Knowledge (15% time allocation)Create and maintain troubleshooting guidesBuild internal knowledge base with common issuesImprove support processes and ticket workflowsProvide feedback to product team on usability issuesRequired Skills & Qualifications2-4 years of technical support experienceProficiency writing and optimizing SQL queriesUnderstanding of REST APIs and HTTP protocolsBasic Python scripting for debuggingExperience with ticketing systems (JIRA, Zendesk, etc.)Ability to analyze application logs and error messagesStrong communication skills for non-technical customersPreferred SkillsB2B SaaS support experienceFamiliarity with HRMS or payroll domainExperience with PostgreSQL databasesProficiency with Linux command lineAWS or cloud platform exposureWhat We Look ForCustomer advocacy: You prioritize customer successProblem-solving: You systematically debug and resolve issuesOwnership: You follow up until customers are satisfiedAttention to detail: You document thoroughlyLearning orientation: You stay curious and improve technical skillsReporting ToEngineering Manager","jobLocations":[{"id":159,"name":"Gurgaon","city":"Gurugram","state":"HR","countryCode":"IN","countryName":"India"}],"jobType":2,"experience":"2-4","jobNumber":"JID00141","salaryRange":{"minimum":800000.0,"maximum":1200000.0,"currency":"INR","salaryPeriod":0,"cultureInfo":"en-IN"},"salaryRangeFormat":"INR 8,00,000.00 - 12,00,000.00","publishedOn":"2026-06-18T05:50:15.433Z","publishedSinceDays":54,"skillNames":[]}]